We aim to provide the highest possible service for our customers. For your peace of mind and happiness we offer these terms in respect of returns and refunds for our products.

If you are unhappy with any product you may return it – unused, unopened, and in its original packaging – within seven days for a full refund. This amount excludes all delivery & insurance costs.

If you wish to send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error.

If the goods are damaged upon receipt please e-mail sales@fissecurityshop.com or call 0151 521 4543 within seven days of delivery. We aim to replace defective items whenever possible. If this is not possible we shall issue a refund. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.

When returning goods, please include a cover note explaining what action you would like us to take, as well as your name, address, order number and original proof of purchase. Please make sure that the goods are packaged safely and securely. Use the original packaging if possible and use a signed service with adequate insurance to cover the cost of the goods being returned.

Please note that responsibility for any product returned remains with you until such time as we receive them and a member of our staff has signed for receipt of the goods.

Warranties vary by product we will try to include this on the website however please contact us beforehand if this information is not shown.